FAQ

The "Dream Block" is a newsletter for anyone who signs up for it! You will receive email updates of all the new product releases and special promotions that we have. (There just might be exclusive discounts for those who are in the loop~!)

Highly considering commissions in the future but more needs to be worked out for us to comfortably advertise that. For the time being, we would love to hear suggestions!

We take debit and credit card payments along with PayPal, Apple Pay, Google Pay, and Shopify Pay. You can find all of the payment types that we take at the bottom of our website.

Restock varies for each product design. We will inform you of our restock updates on Instagram. You can also opt-in for restock notifications! The "Notify Me" button can be found right under "Sold Out." 

Kisscut stickers sit on a white square sheet. It also has transfer tape covering the sticker to protect the design and to allow for easy placement/removal.

Diecut stickers showcase a design's silhouette. The sticker is punched through entirely to create that shape. There is no excess. All you do is peel off the sticker and apply it to your desired area.

*Examples of these can be found through Google Search!

We do not, but we are open to hearing recommendations. If anything, we may already have it planned for the future!

We ship with USPS for both US and International orders.  

All orders come in a bubble mailer and include a tracking number.  We recommend that you subscribe for real-time mailing updates. You can subscribe when you input your tracking number on USPS tracking or when you click your tracking number redirect.

If free shipping is offered, those orders will also include a tracking number.

US Orders 

Your product arrival date may vary but we ensure that orders get sent out within 3-5 business days.

International Orders 

Please verify if USPS could ship to your location. You may be subjected to pay a Customs/Duties Fee. (See our Mailing Updates page)

* Please note that it can take up to 3-5 business days — after your payment has been processed — for us to fulfill your order. We may try to fulfill it much earlier if we can get to it sooner!

** Weather, natural disasters, and/or current events (i.e. COVID-19) may affect shipment. See how our mailing carrier is affected on our Mailing Updates page. 

When you make a purchase, you should receive emails of your order receipt and order updates. This will include a tracking number for you to follow along when we ship out your desired product(s)! We also recommend subscribing to the mail carrier's shipping updates to see where it is in real-time.

If you did not receive an email, we would be happy to send you your order's tracking number. All you need to do is to let us know through our Contact Form or email us at tofunemu@gmail.com. Please include your Name, Order Number #, and other details if necessary. 

You can also check your order status through the Account Page if you have an account!

As long as we did not ship out your order yet, then we can make the change. Please do this ASAP! Please include your Name and Order Number # when you use our Contact Form or email us at tofunemu@gmail.com. We will need you to provide both new and old shipping information for us to cross reference:

Good news —  we do! However, some locations may be unavailable if our mail carriers are undergoing transport issues. Unavailability for transport is often abrupt, so we encourage you to visit your chosen mail carrier's website to verify if delivering to your location is possible.

Our Mailing Updates page will be able to redirect you to the right links. 

*International Orders may include a Customs/Duties Fee which is charged after the purchase. This fee is beyond our control and is imposed by the mailing regulations. We do not cover this fee. Please do not make the purchase if you are not willing to cover this fee.

You can find more details on Shopify's Shipping and Fulfillment.

Once we have shipped out the item(s), all the responsibility falls within our mailing carriers. We unfortunately cannot refund or replace orders that were lost by the mailing carrier.

We highly suggest to:

• Check with your neighbors and post office
• File a help request form with your respective mailing carrier (i.e. USPS)

We will do the best we can to assist and figure out the issue when you reach out to us via Contact Form or email at tofunemu@gmail.com.

Yes! We can make it happen. The new, desired product must be equal or lesser value to the one you had purchased.

Please read below to figure out which scenario best describes yours: 

1) If your order has not been shipped out yet, then provide your Name, Order Number #, desired character, and other details if necessary when you message us through the Contact Form or at tofunemu@gmail.com.

2) If the item has been delivered, we can still do an exchange. However, the products must be:

• Exchanged within 14 days of receiving your package
• Be in excellent condition* as they were sent out

* Excellent condition = item is not used, damaged ,or peeled

(See the header for damages if the item we had sent you was not in excellent condition)

It is possible and it is free! Returns can happen only if these conditions are met:

• Name, order number #, and reason for return are included in the email
• The return request was made within 14 days of delivery
• Returned goods were sent back in excellent condition (not used, damaged, or peeled)

We must receive our item(s) in order to proceed with the refund. We will verify the return, approve, and then issue the refund. Depending on which payment service you used, please note that it may take up to 5-10 days to receive the refund.

This is elaborated more on Shopify's FAQ

We do allow for international returns but any fee that occurs is not our responsibility. You will need to cover this fee.

If you are willing to cover this fee, then please follow this criteria:

• Name, order number #, and reason for return are included in the email
• The return request was made within 14 days of delivery
• Returned goods were sent back in excellent condition (not used, damaged, or peeled)

We must receive our item(s) in order to proceed with the refund. We will verify the return, approve, and then issue the refund. Depending on which payment service you used, please note that it may take up to 5-10 days to be refunded.

This is elaborated more on Shopify's FAQ

Please message us immediately through Contact Form or at tofunemu@gmail.com. We ask that you include photos of everything you had received and its damages when informing us of your name and order number #. We will then undergo the process for a return or exchange.