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Returns & Exchanges

Last Updated: April 6th, 2021

For all Returns & Exchanges, message tofunemu@gmail.com or use the Contact Form to reach us. 

US Returns

It is possible and it is free! Returns can happen only if these conditions are met:

  • Name, order number #, and reason for return are included in the email
  • The return request was made within 14 days of delivery
  • Returned goods were sent back in excellent condition (not used, damaged, or peeled)

We must receive our item(s) in order to proceed with the refund. We will verify the return, approve, and then issue the refund. Depending on which payment service you used, please note that it may take up to 5-10 days to receive the refund.

This is elaborated more on Shopify's FAQ

 

International Returns

We do allow for international returns but any fee that occurs is not our responsibility. You will need to cover this fee.

If you are willing to cover this fee, then please follow this criteria:

  • Name, order number #, and reason for return are included in the email
  • The return request was made within 14 days of delivery
  • Returned goods were sent back in excellent condition (not used, damaged, or peeled)

We must receive our item(s) in order to proceed with the refund. We will verify the return, approve, and then issue the refund. Depending on which payment service you used, please note that it may take up to 5-10 days to be refunded.

This is elaborated more on Shopify's FAQ

 

Exchanges

Exchanges can only be made within 14 days of delivery. We only allow exchanges for products that are equal or lesser value to the one you had originally purchased.


If your order has not been shipped out yet, then provide:
  • Your Name 
  • Order Number #
  • Desired character
  • & other details if necessary

when you message us through the Contact Form or at tofunemu@gmail.com.

If the item has been delivered, we can still do an exchange. However, the products must be:

  • Exchanged within 14 days of receiving your package
  • Be in excellent condition* as they were sent out

* Excellent condition = item is not used, damaged ,or peeled

 

Damages

We understand that packages may be damages may happen during shipment/transit. 

Please message us immediately through Contact Form or at tofunemu@gmail.com.

We ask that you include: 

  • Your Name
  • Order Number #
  • Photos of everything you had received and its damages 

We will then undergo the process for a return or exchange.