Shipping Policy

Last Updated: September 20th, 2021

We process orders from Monday through Friday. We do not operate on Saturdays, Sundays, or holidays.  

Please allow for 3-5 business days after your payment has been processed for your product to be packaged and sent out to the post office. We may try to fulfill it much earlier if we can get to it sooner!

** Weather, natural disasters, and/or current events (i.e. COVID-19) may affect shipment. Please refer to our Mailing Updates page for any news. **

We ship with USPS for both US and International orders.  

All orders come in a bubble mailer and include a tracking number. We recommend that you subscribe for real-time mailing updates. You can subscribe when you input your tracking number on USPS tracking or when you click your tracking number redirect.

If free shipping is offered, those orders will also include a tracking number.

US Orders 

Your product arrival date may vary but we ensure that orders get sent out within 3-5 business days.

International Orders 

Please verify if USPS could ship to your location. You may be subjected to pay a Customs/Duties Fee. (See our Mailing Updates page)

Lost / Missing Packages

Once we have shipped out the item(s), all the responsibility falls within our mailing carriers. We unfortunately cannot refund or replace orders that were lost by the mailing carrier.

We highly suggest to:

• Check with your neighbors and post office
• File a help request form with your respective mailing carrier (i.e. USPS)

We will do the best we can to assist and figure out the issue when you reach out to us via Contact Form or email at tofunemu@gmail.com.